Contact Us
Thank you for visiting Jayne & Me. We are committed to exceptional service and are here to assist you with any inquiries or concerns. Please feel free to contact us; we will be happy to help!
How to Reach Us:
- Email: support@jayneme.com
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Business Address: 3821 Albers Pointe Drive, Florissant, Missouri 63034
- Live Chat: Available on our website during business hours
Hours of Operation:
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Monday – Friday: 7:30 AM – 5:00 PM (CST)
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Saturday: 7:30 AM - 12 PM (CST)
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Closed on Federal Holidays & Sundays
Response Time:
We aim to respond to all inquiries quickly. You can expect a reply within 1-2 business days. If you contact us via live chat, we will assist you in real time during business hours.
How Can We Assist You?
Don’t hesitate to reach out! Whether you need support with your order, have questions about our products, or would like more information about our services, we’re here to help. Our team is dedicated to ensuring your satisfaction, and we look forward to assisting you.
Thank you for choosing Jayne & Me. We value your business and are eager to provide you with the best customer experience possible.
Contact Us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!